CUSTOMER STORYDIRECT ORDERING, LOYALTY & POS INTEGRATION

Connecting five local stores through one direct customer journey.

food2go powers Seavers Fish & Chips ordering for collection and delivery powered by Uber Direct integration, alongside points-based loyalty and 3S POS integration across five stores.

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Seavers website, mobile ordering, loyalty and offers experience
POWERED BYfood2go
PLATFORM AT A GLANCE

Confirmed Seavers deployment scope as at September 2026.

Confirmed deployment scope5

stores connected

One branded food2go experience across the Seavers estate.

Confirmed platform configuration2

direct ordering journeys

Collection and delivery powered by Uber Direct integration.

Confirmed group-wide scheme structure1

points-based loyalty scheme

Ordering and rewards connected around the customer account.

THE STORY BEHIND THE PLATFORM

From established brand
to connected growth.

01
THE BUSINESS

A local favourite built around fresh food.

Seavers Fish & Chips is a Birmingham-based takeaway brand operating five local stores. Known for fresh fish, natural ingredients and a menu that extends beyond traditional fish and chips, the business combines local familiarity with a growing multi-site operation.

02
THE CHALLENGE

Make direct feel effortless at every store.

Create a consistent direct ordering and loyalty journey across five local stores while keeping the experience simple for customers. Seavers needed to support both collection and delivery without disconnecting orders from existing store operations, and give customers a clear reason to return direct.

03
THE SOLUTION

Connect the customer journey to the operation.

food2go delivered branded web and app ordering for collection and delivery powered by Uber Direct integration. A points-based loyalty and rewards scheme connects ordering with repeat visits, while 3S POS integration sends each digital order into the established in-store workflow.

THE CONNECTED PLATFORM

One platform connecting every order, reward and store.

Seavers’ ordering, delivery, loyalty and point-of-sale workflow operate as one connected food2go ecosystem across the five-store estate.

01

Direct ordering

Branded web and app ordering makes it simple for customers to choose their Seavers store and order for collection.

02

Uber Direct integration

Delivery powered by Uber Direct integration connects fulfilment and driver tracking to the direct ordering journey.

03

Points-based rewards

Customers earn points through their account and return direct to redeem rewards and access offers.

04

3S POS integration

Digital orders flow into the existing point-of-sale setup, reducing re-keying and supporting a cleaner store workflow.

The app is key to how we reward our customers and grow direct sales, giving people a simple reason to keep coming back to Seavers.

Ray Deo · Franchisee

COMMERCIAL OUTCOME

Seavers now has one direct digital channel across five stores—connecting convenient ordering, integrated delivery, customer rewards and the existing point-of-sale operation.