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HOSPITALITY LOYALTY PLATFORM

Turn customer data into repeat visits.

Connect points, tiers and targeted rewards across eligible web, app, POS and connected-kiosk activity. food2go brings customer activity into one profile, helping restaurant groups manage loyalty across their locations.

Explore the loyalty scheme
OPS CONSOLE
food2go Ops Console loyalty member management dashboard
food2go branded app showing a customer’s available loyalty rewards
food2go branded app screen for scanning a loyalty QR code
ONE CUSTOMER. EVERY CHANNEL.Earn. Progress. Reward. Return.
TIERED LOYALTY

Give customers a reason to increase their spend.

Each transaction moves the customer closer to a higher rewards tier.

ILLUSTRATIVE CUSTOMER YEARWatch one member move from Bronze to Platinum.
01Bronze4 pts / £1Start
02Silver6 pts / £1£50
03Gold8 pts / £1£250
04Platinum10 pts / £1£500
TRANSACTION FEEDOrders build progress
Ready for the first transaction
ANNUAL SPEND£0
TRANSACTIONS0
AVAILABLE POINTS0Bronze member4 points per £1
NEW LOYALTY YEARBronze begins
food2go branded app rewards wallet
Reward walletA voucher appears when a trigger is met.
NEW LOYALTY YEAREvery eligible transaction starts progress towards Silver.
4 points per £1

Illustrative earning rates, spend thresholds and rewards. Your brand controls these values, reward triggers and expiry. The annual tier reset is compulsory.

WHY FOOD2GO

Your brand in their pocket.

Give customers visible progress and rewards worth returning for. Manage their profile, activity and next offer through one connected platform.

CUSTOMER EXPERIENCEA reason to return.
Branded food2go loyalty points wallet
Branded food2go app showing loyalty rewards
Tier achieved
Unlock a higher earn rate and a tier reward.
Birthday
Receive a birthday voucher in the app.
4 weeks inactive
Get 50% off a favourite item to encourage a return.

Example rewards. You control who qualifies, the offer and its expiry.

OPS MANAGEMENTEvery member in one view.
food2go Ops Console showing loyalty member management
Review balances and activity across web, app, POS and connected kiosks. Use that insight to target the next visit.
LOYALTY & REWARDS FAQS

Quick answers.

Can customers earn and redeem across different channels?

Eligible website, app, POS and connected-kiosk activity can feed one customer profile, points balance and reward history. We confirm the supported channels and integration requirements for your brand and locations.

Can we configure our own levels and thresholds?

Yes. Earning rates, qualification thresholds and rewards are configured for your brand. The values above illustrate one programme; the annual tier reset on 1 January is compulsory.

What can trigger an automated reward?

Rewards can be triggered by a customer milestone or activity signal, such as reaching a tier, a birthday or a period without an eligible visit. Your brand controls qualification, the offer and its expiry. The rewards shown on this page are examples.

Why does tier qualification reset every 1 January?

The annual tier reset is compulsory. Customers must earn their status again each year, giving them a reason to return more often and increase their spend. This is designed to change ongoing customer behaviour, with higher earning rates and rewards tied to continued activity.

PROVEN IN HOSPITALITY

One loyalty scheme. Every location.

Burger Boi’s deployment connected 20 stores as at September 2026, with one group-wide four-tier loyalty scheme alongside collection, QR table ordering and delivery powered by Uber Direct integration.

Burger Boi branded app with tiered loyalty powered by food2go
See the Burger Boi story
BUILD YOUR LOYALTY JOURNEY

Reward the behaviour you want to grow.

See how tiers, rewards and customer data could work for your brand.

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